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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alexander Portillo

March 26, 2025

1  out of  5
rating by Alexander Portillo
"A really bad experience with this agency. For many years I have had insurance with them for my cars and house paying full coverage, and now that my car was hit and declared a total loss, they pay what they want and not the exact value of the car and if that were not enough, a lot of procedures and paperwork to pay what they want, even going to a notary to sign a power of attorney. They are ridiculous and abusive at the same time.😡😡"
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Marcia Teter

March 5, 2025

5  out of  5
rating by Marcia Teter
"Tim Ford and the team are extremely friendly, professional and understanding. I can't recommend Tim Ford State Farm highly enough!"
We responded:
"Thank you Marcia! We appreciate you and thank you so much for your kind review!"
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Doug Anita Snook

February 4, 2025

5  out of  5
rating by Doug Anita Snook
"Switching my insurance to Tim Ford Agency not only saved me $$, but it also came with great service."
We responded:
"Thanks Doug! So glad we could help! Tim"
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Jeri Caldwell

January 23, 2025

5  out of  5
rating by Jeri Caldwell
"My wife was recently in an auto accident which was not her fault but her Lexus was deemed a total loss by State Farm. The insured driver of the car that hit her was covered by another insurer so we figured the the process might be confusing. It was at the beginning but thanks to David McNeeley at the Tim Ford State Farm agency the process was much easier than we anticipated. David took our phone calls and walked us through the process and explained things very well and made our end of the process seamless. Jeri and I are most appreciative of David and the staff at Tim Ford Agency. Thank you all, especially David. There is something to the jingle, “Like a good neighbor, State Farm is there.” Thank you"
We responded:
"So glad we could help you navigate this unfortunate situation. Thanks for your kind words and for taking the time to share your experience! Tim"
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Karen Bishop

January 22, 2025

5  out of  5
rating by Karen Bishop
"Marshall handled my questions and made suggestions to help me understand new features available. Thank you!"
We responded:
"Thanks Karen! We appreciate you and our long term business relationship! Tim"
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Shannon Herring

January 7, 2025

5  out of  5
rating by Shannon Herring
"I’ve had an outstanding experience with Tim Ford’s office, especially David McNeely. Their customer service is always top notch. The team is always friendly, helpful, and quick to answer any questions I have. Filing a claim was smooth and stress-free and I’ve felt completely supported throughout the process. I highly recommend Tim Fords office to anyone looking for reliable, hassle free auto insurance. Definitely five stars!"
We responded:
"Thank you so much Shannon! Glad to hear things went smoothly and you felt like you were never alone during the process. Your kind review totally made our day! Thanks for allowing us to take care of your insurance needs. Tim Ford"
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Dan Dinnauer

January 3, 2025

5  out of  5
rating by Dan Dinnauer
"Always friendly and helpful!"
We responded:
"Thanks Dan! We appreciate being your Insurance Agency! Tim"
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Charles DiSilvestro

December 2, 2024

5  out of  5
rating by Charles DiSilvestro
"Tim Ford has been my insurance agent for many years now and every time I've needed assistance from one of his agents, I've had nothing but courtesy and professionalism from them. I've spoken to several agents through my time with the Tim Ford Agency and each one of them treated me like a valued customer not just a claim needing assistance. I would recommend Tim and his agency to anyone!"
We responded:
"Thank you Charles ! Makes my day to hear you always feel appreciated and well taken care of! Thanks for sharing your experience with my team. Tim Ford"
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Teresa Simms

October 15, 2024

5  out of  5
rating by Teresa Simms
"Met with Marshall for a review of my insurance. He was polite, knowledgeable and patient with my questions. We recommend the Tim Ford agency to anyone seeking insurance expertise and a helpful attitude."
We responded:
"Thanks Teresa! Makes my day to read reviews like yours. We appreciate you and our role as your Insurance Agency. Tim Ford"
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Richelle Hosek

October 2, 2024

5  out of  5
rating by Richelle Hosek
"After my Audi was hit, I was devastated to say the least. Joel made our lives so much easier with his great customer service. He reached out to whoever was needed to get the answers we needed and called back the same day with answers for us. He is a true asset to your office! Keep up the great work Joel and know you made a difference!!!"
We responded:
"Thanks Richelle! Coming out to find your pride and joy damaged is certainly a bad day. Glad that we could make the claim process less stressful and easy to understand, and that all turned out good in the end. We appreciate you as long time customers! Thanks for taking the time to write this great review. Tim Ford "
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Sara Stark

October 1, 2024

5  out of  5
rating by Sara Stark
"I love Tim Ford State Farm Insurance Agency! They've always been very helpful, understanding & nice to work with. Marshall found a discount to save me some money on my car insurance. He also worked around my crazy schedule to go over my plans."
We responded:
"Thank you Sara! We appreciate you and are so glad we could help make your insurance more affordable and easy to understand! Thanks for your great review and taking the time to share it. Tim Ford"
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Shelley Shaw

September 27, 2024

5  out of  5
rating by Shelley Shaw
"I have been with State Farm my whole life, and with Tim Ford's agency these last several years. I recently had an annual insurance review and was pleased with all the information I was provided without any hard sell tactics to get more insurance than I need right now. I'm confident that State Farm provides adequate reliable insurance. And the people at the Tim Ford agency are very responsive anytime I call or email."
We responded:
"Thank you Shelley! So glad you are feeling confident and comfortable with your insurance and it is truly our pleasure to serve you. Thanks for your kind review and we are always here if you need us! Tim"
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Douglas Steenson

September 12, 2024

5  out of  5
rating by Douglas Steenson
"I have been a customer of the Tim Ford Agency for many, many years. Since the very beginning of the relationship, they have been nothing but top-notch. There have been many changes and adjustments over the years and all of them have been handled in a very reliable, timely, and professional manner. They are a pleasure to work with."
We responded:
"Thanks Douglas for all the kind words! We certainly appreciate you and the trust you place in us for your insurance needs. Tim"
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Claudia Gathercole

August 22, 2024

5  out of  5
rating by Claudia Gathercole
"He's our agent."
We responded:
"Indeed I am! Thanks Claudia for your 5 star review!!"
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Brian

August 10, 2024

5  out of  5
rating by Brian
"awesome real people"
We responded:
"Thanks Brian! Appreciate your kind review! "
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Bud Audas

August 8, 2024

5  out of  5
rating by Bud Audas
"Tim Fords State Farm Insurance is the best in Des Moines Iowa. They always go above and beyond to take care of you. Marshall is the best agent, he always returns my calls within a minute. If you have a need for great insurance contact them ASAP. They have saved me a ton of money and they can help you too. I am a customer for life."
We responded:
"Wow! Thanks Bud! Truly flattered is how you can describe me right now. Yes Marshall does a great job and we are very proud to have him as part of our team here. Appreciate you taking the time to post this review. Tim Ford"
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Chad Bassman

July 26, 2024

5  out of  5
rating by Chad Bassman
"Very professional agency, best rates I could find, and when I had a claim they followed up to insure that everything was to my satisfaction from the repair itself to the payment from State Farm. Thanks a bunch Danielle, David, Tim and the rest of your team."
We responded:
"Thanks Chad! Glad to hear all went smoothly. We appreciate you and the opportunity to be of service with your insurance needs. Tim"
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CM Jensen

July 12, 2024

5  out of  5
rating by CM Jensen
"I've been a Tim Ford State Farm customer for almost 25 years! (Time flies, right)... I've had house insurance, renters insurance and covered several vehicles with them! When I moved out of DM to small town Iowa, I checked some local rates and nobody could come close to matching what I have with Tim Ford State Farm! Customer service is top notch too!! Trust me when I say if I had a complaint, I'd voice it!!! Five stars all the way!"
We responded:
"Thanks Catharine ! We appreciate you so much and your kind comments made my day. Thanks for being such a longtime and loyal customer. We know you have lots of choices and we are grateful you continue to choose us!"
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sherry trenary

July 11, 2024

5  out of  5
rating by sherry trenary
"I reside in West Des Moines and have been with State Farm for around 30 years. I just can't say enough great things about my agent, Danielle Murphy. She is so helpful and courteous and always takes her time with my needs. Her service level is unmatched. I'd also like to thank State Farm for still having someone you can talk to instead of a automated message which you get with so many companies anymore. I recently talked to Marshall, another pleasant experience. Thank you State Farm!"
We responded:
"Thank you Sherry! Yes Dani is pretty great and I'll make sure she sticks around to help you and all her other fans as well!"
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Russell Carmichael

July 2, 2024

5  out of  5
rating by Russell Carmichael
"State Farm is the premier company and Tim Ford's office is the place you want to call. We worked with Karen Ladd on policies for home and auto. I cannot say enough positive things about Karen. She is very personable, courteous, professional and genuinely cares about her customers. She made the whole experience enjoyable and this whole office is top notch. I would highly recommend that you check out Tim Ford's State Farm office. Thank you so much Karen."
We responded:
"Thank you Russell for your review! We agree Karen is fantastic and you won't meet anyone who cares more about taking care of people than her. Thank you for choosing our Agency and State Farm! Tim Ford"
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keaton sant

June 18, 2024

5  out of  5
rating by keaton sant
"I have been with Time Ford’s state farm agency for a about three years now. When we decided to move to iowa, we needed to insure our vehicles while still living in our other State, and even though we didn’t live here yet, they still took us in as clients. I have had a great experience working with the different Team members in that office. I can tell that they really care about me and my family and want to make sure that we have the best experience as we can with them. I have had a couple of accidents while with them and they were quick to point me in the right direction and help us feel comfortable in trying time. I recommend this agency."
We responded:
"Thanks Keaton! Glad we could help and we certainly appreciate the opportunity to be your insurance agency! Tim"
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Tim Sullivan

June 17, 2024

5  out of  5
rating by Tim Sullivan
"We have been using Tim for over 20 years now. They are so great to work with. No matter whom you deal with they exude friendliness and professionalism. David and Danielle are the ones I have had the pleasure of working with the most. Thanks for always being there."
We responded:
"Thank you Tim! We all appreciate working with you and its always a pleasure to help with your insurance needs. Thanks for being a long time client, we can't say thanks often enough to our most loyal customers. "
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rickey oudekerk

June 17, 2024

5  out of  5
rating by rickey oudekerk
"I stopped in to renew a new car purchase insurance card took less Than two minutes was back out the door on my way, absolutely the greatest service thanks for being there for us when we need it"
We responded:
"Thanks Ricky! Glad we could make the process quick and painless! We appreciate you! Tim"
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James Taibi

May 2, 2024

5  out of  5
rating by James Taibi
"Excellent customer service on my claim. Fast efficient and thorough handling. Great, consistent follow up to insure things were going smoothly."
We responded:
"Thanks James! Glad to hear we helped to make the process smooth and you felt like you always knew the status of your claim. We appreciate you and your kind review!"
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Sarah Chitwood Perlman

April 22, 2024

5  out of  5
rating by Sarah Chitwood Perlman
"Hello, this is a hat's off to Karen for taking nycall on Friday at 6pm when I thought no one would even be there. She was amazing on the phone, and I would recommend. Thanks, Karen!!!!"
We responded:
"Thanks Sarah, Karen always goes the extra mile. Appreciate you taking the time to give us such a great endorsement! Tim Ford"