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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Mahogany Palmer

March 13, 2023

5  out of  5 rating by Mahogany Palmer
"Any time I have a question, Danielle Murphy, is always willing to help me in a timely manner. She is courteous and knowledgeable. Thank you Danielle for always taking the time to answer my questions!"

Pete Bowen

February 24, 2023

5  out of  5 rating by Pete Bowen
"Thank you David for helping us with our claim. I so appreciate the assistance you provided. I highly recommend Tim Ford’s State Farm Agency. We have been insured with their agency for over 30 years and they always deliver amazing service."

Bob Waddill

February 22, 2023

5  out of  5 rating by Bob Waddill
"Danielle was very professional in handling our recent claim! She went to bat for us and got results in a very quick manner! We highly recommend her and the Tim Ford Agency who we have done business with for over 25 years! Thanks again"

Thomas Duff

January 3, 2023

5  out of  5 rating by Thomas Duff
"Great service. My claim was handle quickly and fairly. David kept in touch with me and made sure everything was going smoothly."

Sue Andrews

December 21, 2022

5  out of  5 rating by Sue Andrews
"it is always a pleasure to talk to my state farm agents. they are all good with seeing that my needs are met. have been with state farm for 40 years and glad i am with them. would recommend my agents to anyone."

Michael Robinson (Mikey)

December 14, 2022

1  out of  5 rating by Michael Robinson (Mikey)
"Failed to disclose the fact I would have to use the snap drive feature to have the price he quoted me. Only found out after the fact. I would lose a 10% discount. So essentially the price he quoted was incorrect. He failed to disclose the discount for snap drive. He argued with me maintaining he told me. When in fact he did not, otherwise I would have not signed up and I would have stayed with my other insurance provider. At any rate, he failed to disclose the discount snap drive feature, in return making my insurance go up."

Lupe Miranda

October 14, 2022

5  out of  5 rating by Lupe Miranda
"Great customer service... I recommend it ..."

Bonita Eck

September 8, 2022

5  out of  5 rating by Bonita Eck
"Great group to work with! Helped me through all stages of my claim. Thank you so much for making this stressful process easier!!"

Matthew Simpson

September 7, 2022

5  out of  5 rating by Matthew Simpson
"Always been happy with State Farm and Tim's team in particular. My claim was handled quickly and I got prompt updates from start to finish. Thank you for making a tough situation less of a hassle!"

Shannon Wright

September 3, 2022

5  out of  5 rating by Shannon Wright
"They are the best insurance agency around! Not only is the coverage and service top notch, but they actually care about their customers. I wouldn't go anywhere else."

Rae King

August 31, 2022

5  out of  5 rating by Rae King
"The reason we have insurance is for accidents. Well that happened and working with David at Stats Farm made the process so easy. Thank you to your help and compassion."

Jcj Travel

August 31, 2022

5  out of  5 rating by Jcj Travel
"We have been with Tim Ford for over 30 years and when I need to talk about something on one of my policies I ask for David. He is always very happy and willing to help. He puts down whatever he's working on to give you his divided attention. Thank you for all you do david"

Mitchell Livingston

August 30, 2022

5  out of  5 rating by Mitchell Livingston
"I have had a great experience with the staff at Tim Ford"


August 9, 2022

5  out of  5 rating by Bob
"I have been with State Farm for over 50 years. Every agent, employee has been very help full and make sure that if I file a claim that everything goes smoothly and keep me informed on what's going on with my claim. I can't say enough about State Farm."

Michael Schneider

July 26, 2022

5  out of  5 rating by Michael Schneider
"Been with State Farm since 1990. Always take great care of my family and I. Just hit a deer (again), they make it so easy to file a claim. One phone call and everything is taken care of. Someone is always available at the office when ever I had a question through the years, always friendly, courteous and professional. I would highly recommend Tim Ford State Farm for all your insurance needs. Mike Schneider, Kellogg, Iowa"

Dan Dunham

July 24, 2022

5  out of  5 rating by Dan Dunham
"Update July 2020 - Tim Ford Agency has done it again! We recently had a car accident. Nobody hurt, fortunately, but our car was totaled. State Farm sent us the paperwork to send in our title, key, and we had to sign documents which required a notary. We took the paperwork to our agency, Tim Ford Insurance and they did everything for us and made it so simple. We know that the documents are completed correctly and that all the various pieces are sent to where they belong. Thanks Dave at the Tim Ford Agency. You provided excellent service. Dan and Linda Dunham Been with Tim Ford Agency for several years, well over ten. While fortunately we have not had a lot of claims the Ford Agency has always been prompt to take care of us and answer our questions."

Angie Porter

July 19, 2022

5  out of  5 rating by Angie Porter
"Very helpful office. I get immediate help when I call for updates or changes to my account"

Kimberly West

June 1, 2022

5  out of  5 rating by Kimberly West
"State Farm has been a great insurance company for me always has been their when I needed them I would highly recommend them to anyone"

Pam Reynolds

May 27, 2022

5  out of  5 rating by Pam Reynolds
"I have been with State Farm (Tim Ford Agency) for many years. This was my first time with an extensive claim. The project took months because of Covid… David was there for me to answer all my questions when I needed his expertise. He kept the claim team informed and checked on my progress with follow up calls to make sure I was doing okay until all the work was complete. I couldn’t ask for better customer service than what I’ve experienced from State Farm👍🏽"

Todd Rector

May 16, 2022

5  out of  5 rating by Todd Rector
"Like many people in the Des Moines area, we experienced hail damage this Spring. When I filed a claim, an adjuster was out within a week, agreed we needed a full roof replacement, and the first partial check for the work was authorized within 48 hours. Amazingly fast, and unexpectedly good response (I expected resistance for a full roof replacement). Tim has been my agent for decades, and I appreciate everything he (and State Farm) has done for us over the years."

Sedin “Sedo” Imsirovic

May 16, 2022

5  out of  5 rating by Sedin “Sedo” Imsirovic
"I have been with Tim Ford for years and their service is outstanding. David does a great job checking back and making sure everything is in order. I highly recommend them!!"

sherry trenary

May 15, 2022

5  out of  5 rating by sherry trenary
"I reside in West Des Moines and have been with State Farm for more than 30 years. I just can't say enough great things about my agent, Danielle Murphy. She is so helpful and courteous and always takes her time with my needs. Her service level is unmatched. I'd also like to thank State Farm for still having someone you can talk to instead of a automated message which you get with so many companies anymore. I hope Danielle never leaves this office, I tell everyone how wonderful she is."

Darin Fagen

May 14, 2022

5  out of  5 rating by Darin Fagen
"My daughter recently totaled her car and the people at Tim Ford’s office were right there to lead the way. Specifically David and Joel. Both were friendly, empathetic, responsive and made sure things were handled properly and quickly. Both were our biggest advocates with State Farm throughout the process. I can’t imagine going through that on my own. If you’re looking for an agent and staff who will advocate for you and be right there to get you through the claim process, this is the place you want to place not only your business, but your trust as well."

Liz Lidgett

May 4, 2022

5  out of  5 rating by Liz Lidgett
"I've worked with the Tim Ford Agency for several years for both my personal insurance and business insurance needs. Tim and his team go above and beyond. Special shout out to David who helped with an ongoing insurance claim. So thankful to have them on my team."

Abigail Hightower

April 13, 2022

5  out of  5 rating by Abigail Hightower
"After a car accident, I was shook up and upset. State Farm made the process for repair on my vehicle easy and stress-free. An agent even called weekly to check on the progress/updates, and answer any questions I had. We will definitely continue to use Tim Ford State Farm for years to come!"